Implementing an ERP system is one of the most important projects your company will ever undertake. An ERP isn't just any software, it’s the backbone that connects finance, operations, sales, marketing, fulfillment, and customer service into one unified system. What one department does ripples across the rest of the business. That’s why implementation isn’t something you can leave to chance. That's why we only offer ERP White Glove Implementation.

At Circle Commerce, we believe the implementation is just as critical as the software itself. A powerful ERP without proper setup and training can quickly become an expensive liability. Headlines are full of ERP implementation "disaster stories" from 100 million dollars over budget with years of delay like Oracle cloud to 500-million-euro write-offs and almost a decade lost. These failures often come down to poor planning, limited training, and a one-size-fits-all approach. We exist to make sure that never happens to you.

That’s why every Circle customer receives our ERP White Glove Implementation, no exceptions, no shortcuts.

A failed and incomplete ERP rollout can disrupt your business for years. Employees lose confidence in the system. Orders are delayed. Data becomes unreliable. ROI and profit evaporates.

By contrast, a thoughtful, customized, and well-supported implementation ensures:

• Smooth adoption across all departments

• Minimal downtime and disruption

• Faster time-to-value for your ERP investment

• Employees who feel confident, not overwhelmed

• Workflows designed for your business, not forced templates

Circle Commerce’s White Glove Implementation exists for one reason: to guarantee your success from day one.

Every implementation follows a structured, proven three-phase process. While the timeline typically spans several months, we adjust to fit your speed and unique business requirements.

Phase 1: Planning and Requirements

This is the foundation. We work closely with your team to:

• Map your current processes across all departments

• Identify pain points and inefficiencies

• Define must-have requirements and desired improvements

• Establish integration points, for example ecommerce, shipping, and payment systems

• Create a clear, tailored roadmap

The goal is to ensure nothing is overlooked and risks are managed before the first line of programming is touched.

Phase 2: Customization, Configuration & Testing

Once requirements are clear, we get to work:

• Technical setup of your ERP environment

• Customizations tailored for your unique business

• Configuration of workflows tailored to your business model and team

• Multiple training sessions for each department, because what finance needs differs from what warehouse staff need

• Rigorous testing to validate accuracy, performance, and usability

We also assist with importing critical data, often product catalogs, customers, inventory, and warehouse locations, to ensure your new system starts with accurate, usable information.

Phase 3: On-Site Go Live

Implementation culminates with hands-on support during your Go Live. Your dedicated team leader will be on-site, guiding your staff through the transition, and connecting with our Core Team:

• Ensuring systems are running smoothly

• Assisting with live transactions and workflows

• Resolving any immediate issues on the spot

• Providing reassurance and training reinforcement

This is where planning and preparation pay off. Turning on a new system without chaos and with as little downtime as possible.

With Circle Commerce, you don’t get shuffled between consultants, sent to the intern, or handed off to anonymous support lines. From the start, you’ll have a dedicated team leader who stays with you before, during, and after Go Live. This is ERP software with white-glove implementation.

• One point of contact who knows your business inside and out

• Weekly check-ins throughout the project and beyond

• Yearly on-site visits to review progress, research in person, train new staff, and plan optimizations

• 100% USA-based support and development teams, available when you need them

We know ERP implementation can feel overwhelming. Having a single, experienced guide makes the journey clearer and less stressful. You can read more about it here.

White Glove doesn’t stop when the system turns on. After Go Live, we work with you to:

• Prioritize and implement additional customizations to move the business forward

• Improve workflows as your business increases and evolves

• Develop business process improvements to increase margin or add in staff resiliency

• Train new employees and refresh existing staff

• Monitor system performance and recommend improvements

Your ERP is a living breathing system. Our role is to keep it aligned with your business as it grows and changes.

Many ERP vendors treat implementation as a box-checking exercise. They install the software, provide generic training, and leave. If problems arise, you’re left to figure them out, or hire third party consultants.

Circle takes the opposite approach:

• White Glove service is the only option. Every customer gets it, because every ERP rollout is mission-critical.

• Customization-first mindset. The software can adapt to your unique processes.

• 20+ years of proven success. We’ve guided businesses of all sizes through ERP transitions, helping them scale from dozens to hundreds of users.

• Customer-first focus. We measure success not by launch day, but by how confident and successful your business and teams feel months and years later.

In other words: we’re in it for your success, not just the sale.

Your ERP system is a powerful investment. Done right, it transforms how your business operates, improves efficiency, and fuels growth and profitability. Done poorly, it can cost millions and undermine trust.

That’s why we don’t compromise on implementation. With Circle Commerce’s White Glove approach, you can move forward with confidence, knowing your ERP is set up, customized, and supported for long-term success.

Every company is unique, and so is every implementation. Let’s start a conversation about your processes, challenges, and goals.

Contact us today to talk directly about your custom business needs.