25 Things to Look for in an Order Management/ERP System

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1. Included modules
Modules are the key part of an order management system. The best software packages have every module necessary in order to keep your business running smoothly. Although good packages can also connect to external programs when needed, having extensive modules built into the system allows for the best functionality and usability. Be sure to look for the following modules when reviewing OMS/ERP options:

2. Accounting module
3. Warehouse management
4. Inventory management
5. POS
6. Products/PIM
7. CRM
8. Forecasting
9. Purchasing

10. Integrations
After modules, integrations are the next-most important part of an OMS/ERP. Having a system that can connect to third-party selling channels such as Amazon and eBay, shippers such as FedEx and UPS, e-Commerce platforms, email marketers, and much more, is imperative. These integrations will allow you to do even more with your system and leverage your order management system to help make your business as successful as possible. The following integration capabilities should be a part of any OMS/ERP system you may be evaluating:

11. E-commerce integrations
12. Selling channel integrations
13. Shipping provider integrations
14. Payment processor integrations
15. Email provider integrations
16. Marketing services integrations
17. Fraud prevention integrations

18. Adaptability
When looking for a new order management system, look for a package that will adapt to your unique business needs. Your business should never have to change in order to fit the system – the system should change in order to fit your business. Finding an order management software solution that is adaptable and customizable is the only way to ensure that your system will fit all of your specifications (not just some, or even most).

19. Upgradeability
This is particularly important for a system that is adaptable. It’s important to make sure that even with the customizations, your system remains fully upgradeable. Furthermore, look for a system that offers included upgrades. As technology changes and time goes on, you’ll want new features, but won’t want to have to break the bank every time something new comes out.

20. Speed
Your database could have millions of customers, products, and other information stored in it. However, when you go to do a search, you need the information to appear almost instantaneously. Despite the millions of files that may be stored, you most likely don’t have time to wait 5 minutes for a single search to load. When looking for a new order management system, make sure that you test out the speed and ensure that you won’t be constantly waiting for pages to load.

21. Scalability
A good order management/ERP system will help your business grow. As you’re able to take and manage orders more efficiently, you can spend more time on marketing and work towards increasing revenue. As a result, look for an OMS that can grow with you. Adding a new user or utilizing a new module should be simple and quick, allowing you to focus on your company, not on the software that’s running it.

22. Strong support
Unfortunately, no matter how strong a system is, problems are going to occur, so be sure to look for a support team that is available 24 hours a day, 7 days a week, 365 days a year. If your OMS is down, you can’t take orders, which can cost your company a significant amount of business. When evaluating solutions, be sure to find a system that offers round-the-clock support, preferably with someone who has worked with you before and knows your business (as opposed to an offshore support team).

23. Total cost of ownership
Be sure to look for a system that is economical, particularly in terms of total cost of ownership. Some OMS/ERP packages make you pay for the software annually, as well as for upgrades or additional new features. This can become very pricey, especially when you plan to use the system for years to come. Instead, look for an option that can be purchased upfront for a one-time fee. Even if it’s slightly more expensive in the beginning, the total cost of ownership will be worth it in the end.

24. Ease of use
Your order management system should be easy to use for every one of your employees. From retail store workers using the POS to members of the accounting department, the system should be simple and clear. Complicated prompts and confusing interfaces can lead to lower productivity and overall frustration. When looking for an OMS/ERP, be sure to look for a system that is easy to use and feels natural/intuitive.

25. Reporting
Reporting is a feature of an order management system that is often overlooked, but incredibly important. Running reports is one of the best ways to mine data from your system and determine new trends, find ways to increase productivity, and much more. When looking for an OMS/ERP, find a system that has high reporting capabilities. If possible, look for options that also include custom reports to ensure that your business is able to get all of the information that it needs.

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